About the role
You will lead the commercial approach and early growth of selected Netsafe services. Reporting to the Chief Operating Officer and Chief AI Officer, you'll work alongside our service, innovation, communications and operations teams to speak directly with prospective customers and partners, test their willingness to pay, build relationships with small and medium-sized enterprises (SMEs) and coordinate commercial activity that supports Netsafe's purpose and long-term sustainability. You'll combine practical sales and business development skills with strong coordination and follow-through. This is an individual-contributor, hands-on role with no direct reports.
Key responsibilities
Lead customer discovery with SMEs, business networks and potential institutional partners
Identify priority customer problems and translate them into service ideas
Identify leads and support outreach using agreed messaging
Develop pricing, delivery models and routes to markets
Personally lead targeted outreach and build opportunity pipelines
Prepare draft proposals, presentations, and present sales materials to funders, channel partners
Gather customer feedback to help improve our approach
Provide clear recommendations about whether Netsafe should proceed, pivot, partner, scale or stop
About you
Experience working with SMEs and building trusted relationships with business owners
Practical sales and business development experience, including developing sales funnels and managing leads
Evidence that you have taken a service or product from idea to paying customer
Warm, confident communication and a helpful, customer-focused approach
Strong organisation, attention to detail and reliable follow-through
Clear writing skills for proposals, presentations and concise updates
Disciplined follow through and comfort working with CRM systems to manage activity and monitor progress and performance and customer data
Initiative, sound judgement and the ability to work independently and across teams
Care and discretion when handling sensitive information
Experience in technology, cyber security, online safety or a purpose-led organisation would be an advantage
About us
Netsafe is an independent, not-for-profit organisation helping people across Aotearoa New Zealand have safer, more positive online experiences. Our values of trust, care and connected guide how we work and support one another. We have begun a 24-month transformation programme to extend our impact and diversify our products and services.
Benefits
5 weeks annual leave
Southern Cross Wellbeing One
Home Internet Payment up to $80
Flexible Working arrangements
Remote and hybrid working arrangements within New Zealand and the ability to travel when required
After probation, four-day work week
Access to the Ignite wellbeing platform
Work only laptop
Paid home broadband
Home office set-up