My well-established client is expanding its Cyber Security Service Management team and is looking for a lead to own the end-to-end Cyber Security service across the bank's global regions.
This role works closely with Cyber teams, regional technology functions and third-party suppliers to drive consistent service performance, governance, reporting and continual improvement across the organisation.

About the role

Own Cyber service performance, SLAs, KPIs, service reporting and governance across multiple regions and suppliers
Lead cross-regional service reviews, manage operational risks, incidents, dependencies and improvement actions
Maintain the Cyber service catalogue and support the transition towards automated reporting through ServiceNow and related platforms
Build strong relationships with CISOs, Cyber teams, technology stakeholders and suppliers, translating technical issues into clear management reporting

About the requirement

Strong IT Service Management / Cyber Service Management experience within a complex, multi-supplier environment
Experience working across global regions and engaging senior/CISO-level stakeholders
Strong knowledge of service governance, SLAs, KPIs, reporting and continual service improvement
SIAM and Cyber certifications such as CISSP/ CISM/ CRISC are desirable
Financial services experience preferred
ITIL certification is strongly preferred

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates