Broadway Medical Centre | Dunedin
Broadway Medical Centre is a large, forward-thinking and innovative medical practice with a diverse patient base. We provide compassionate, personalised care that supports patients and their whānau to take an active role in their health and wellbeing. Our multidisciplinary team includes GPs, nurses, and a large, collaborative front-of-house support team who work together to improve health equity and patient outcomes.
Visit www.broadwaymed.co.nz to learn more about us.
The Role
This patient-facing, administration role is essential in ensuring patients feel welcomed, supported, and cared for from their first point of contact.
As a Medical Receptionist, you will play a key role in the smooth running of our phone, front desk and administrative services, while supporting the wider clinical and care team. We are looking for an enthusiastic, people-focused individual who thrives in a busy, patient-centred environment.
We are looking for someone to work full-time (5 days, 9:00am to 6:00pm, max 40 hours per week).
Key Responsibilities
Greet and assist patients warmly and respectfully, both at the front desk and over the phone
Act as a first point of contact for patients, ensuring a welcoming and supportive experience
Manage appointments, phone enquiries, and day-to-day front-of-house operations
Carry out administrative tasks including invoicing, cash handling, and accurate data entry
Support both front desk and back-office functions to ensure seamless patient flow
Work collaboratively with clinical and administration teams to support coordinated patient care
Maintain professionalism, confidentiality, and calm under pressure in a fast-paced environment
What We’re Looking For
A reliable, adaptable team player with a strong commitment to patient-focused care
Excellent customer service, communication, and organisational skills
Confidence working independently and taking responsibility for tasks
Tech-savvy and comfortable using patient management systems
(Medtech experience is preferred but not essential)Ability to multi-task, prioritise, and remain calm in a dynamic healthcare setting
High levels of confidentiality, discretion, and respect for others
Understanding of equity, cultural values, and inclusive care
Applicants require a Level 3 qualification or higher
Relevant experience is preferred, but full training will be provided for the right candidate
What We Offer
A fun, positive, and passionate team environment
A strong “can-do” culture focused on meeting patient and whānau needs
Comprehensive induction, training, and professional development opportunities
Strong supervision and support from an experienced multidisciplinary team
A busy, varied role where no two days are the same
Application Process
Apply before 20 November 2026 and be available for interviews the week of 30 November 2026. As part of the selection process, finalists will visit our workplace on 8 December 2026 to learn about us and meet the team to determine if we have a good match for both parties.
All applicants must have NZ residency or a valid work permit.
Please submit your CV and cover letter through SEEK.
For further information or to request a Position Description, contact
Adam Falconer– [email protected]
Join us in making a meaningful difference in our community's health and well-being! Apply before 20 November 2026 and become a valued member of our growing practice.