Title: Business Analyst III

Location: Chicago, IL (Open to Remote / PST, MST, CST, EST)

Start Date / End Date: 05/29/2026 – 05/28/2027 (Based on 2,080 estimated hours at 40 hours/week)

Schedule: 40 hours per week (8:00 AM – 5:00 PM)

Equipment: Client provided

Interview Process: 2-3 interview rounds, video format, one-on-one and panel style, featuring situational and technical validations. Candidates must be ready to provide examples from past experience.

Number of Openings: 1

POSITION OVERVIEW

The Business Analyst III will join the Technology Business Unit to support the enterprise baggage platform, which acts as a core system collecting and distributing critical data through baggage claim and pickup. The team's mission is to ensure seamless, data-driven platform operations and support ongoing technical enhancements. The selected analyst will bridge the gap between business strategies and technical execution, translating operational stakeholder needs into clear technical documentation.

DAY-TO-DAY RESPONSIBILITIES

• Gather complex business requirements from enterprise stakeholders and interpret them into precise technical specifications and user stories.
• Liaise closely between business stakeholders, development teams, and system architects to facilitate clear communication and ensure technical accuracy.
• Create and maintain comprehensive documentation, including functional requirement documents (FRDs), technical workflows, process diagrams, and traceability matrices.
• Author clear user stories within Jira and present them to key stakeholders to obtain official business sign-off.
• Support User Acceptance Testing (UAT) and Enterprise Quality Assurance (EQA) workstreams to validate technical deliveries.
• Build custom reports and operational dashboards utilizing Jira and the MS Suite to track system health and project status.

TOP 3 REQUIRED SKILLS

• Technical Business Analysis (Mid-Level, 5–8 years)
• Agile Methodology & User Story Creation (5+ years)
• Jira & Confluence for requirements/dashboarding (5+ years)

ADDITIONAL DESIRED SKILLS

• AWS Platform knowledge
• Microsoft Excel & PowerPoint (Advanced data manipulation/reporting)
• Power BI dashboard creation
• Airline Industry experience (specifically Baggage Platform systems)

IDEAL CANDIDATE PROFILE

The ideal candidate is a detailed-oriented, self-starting mid-level Technical Analyst who possesses an exceptional blend of technical acumen and stakeholder management skills. They excel at writing technical documentation, querying API dependencies, and asking development teams the right architectural questions without being an architect themselves. This individual exhibits strong communication skills, a high level of patience, a friendly demeanor, and a proactive attitude toward solving problems and escalating issues when necessary.

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No