About our role
We are looking for an Assistant IT Operations Manager to lead and support major IT Projects in our organizations. He/She will be manage services providers and internal team to achieve service level requirements and performance goals. The incumbent will also provide IT support to VIP, manage overall IT services provision and endpoint security and lead system rollout projects. Assist in budget preparation and produce management reports. Implement Desktop and Mobile Devices Management polices ( System Update / Asset Management / Software Deployment / Refresh Cycle). This position will also administer and maintain endpoint management systems, assist in development and delivery of user guide and training and identify and propose solution to improve operation efficiency and service quality.
Responsibilities will include
- Lead and supervise help desk and deskside support operations
- Carry out product / technology research and evaluation, recommend on adoption of new technology, lead end-user computing project
- Develop and maintain user training materials, conduct user training
- Develop and maintain standard operating procedures
- Handle VIP support
- Handle IT procurement, renewal of software license, service and maintenance contracts
- Prepare operation and audit reports
- Maintain software and hardware inventory
Together with creativity, integrity and passion, our ideal staff should be / have
- At least 5 years relevant experience in IT support, system administration and networking
- Experienced in large scale IT project and vendor management
- Good knowledge of current Microsoft Windows operating systems and networking technologies
- Diploma or above in Computer Sciences, Information Technology, or related disciplines
- Problem solving, analytical, interpersonal, motivated and can work under pressure
Join us
You are invited to submit your application via the Apply button.
As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance, due to disability, during any part of the recruitment process – including the online application and/or the selection process – please reach out to us via email (as specified on the job application website) at any time.
If we haven’t contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region’s Personal Data (Privacy) Ordinance.
To find out more about Swire Properties’ Sustainable Development (SD) 2030 Strategy, especially in the area of People, visit www.swireproperties.com/en/sustainable-development/people.aspx.
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