Freeman Roofing Wellington is looking for a customer service superstar to join the team as our next Client Rep – Sales and Service.
Freeman Roofing has a proud history of manufacturing and supplying superior roofing products across New Zealand. Our new office-based Client Rep will work directly with our manufacturing team, customers and stakeholders.
Who are we?
Freeman Roofing is the largest family owned and operated roofing manufacturer with decades of experience in the New Zealand roofing industry and pride ourselves on exceptional customer service.
Originally from Nelson, Freeman Roofing has grown to include 11 branches across country.
We are committed to providing opportunities for growth and development to our staff and supporting internal promotions. We take great pride in our team culture, winning attitude and being a finalist for the 2025 and 2026 Best Places to Work Awards. At the heart of our company our are values of: Safety, Integrity, Respect, Leading by Example, Family, Transparency and Ownership.
Some of the key tasks of the role will include, but are not limited to:
* Taking customer orders
* Entering customer orders into the system and drawing flashings into SWI software
* Interacting with customers face-to-face, email and by phone
* Problem solving issues with customers and the team
* Juggling and prioritising tasks
* Working alongside suppliers, customers, the office team and production staff
* Continuous learning and job upskilling
To be successful in this role you will need:
* To be reliable and punctual
* Experience in customer service and problem solving
* Computer literacy and ability to learn new software systems
* To be highly motivated with excellent work ethic
* To be health and safety focused
* To be able to work well in a close team
* To be able to work in a timely and efficient manner
* To be able to work a permanent, full-time role
* To be comfortable with continuous learning and on the job upskilling
What you’ll bring:
* A proactive and energetic approach
* Strong attention to detail and ability to work with numbers and angles
* Great computer literacy and proven ability to pick up new systems and processes
* A pragmatic and can-do approach and ability to think outside the box
* Customer service experience
* A flexible and agile approach to work
You will work 40 hours a week, Monday to Friday. Over Christmas/New Year we normally shut down for two weeks giving you an opportunity to enjoy a well-deserved break.
Experience in customer service roles will be an advantage as well as experience in the roofing or construction industry however full training will be provided to the successful candidate.
You will need to be entitled to work in NZ and will be required to complete a pre-employment drug and alcohol test as part of our company Drug and Alcohol Policy; and a criminal record check will be conducted.
The Benefits
As a Freeman Roofing employee, you will enjoy staff discounts, our employment service recognition programme, regular team celebrations, being paid a living wage and the opportunity for growth and development within the wider Freeman Roofing network across our 11 current branches and future business endeavours.
The Next Steps
Please submit a cover letter and updated CV ensuring you use the job reference WEL-CLI-112026. We will be evaluating applications as they are submitted including undertaking screening phone interviews and in-person interviews. Your covering letter should speak to the following points:
* your experience in customer service roles; and
* if you are not based in Wellington, you will need to detail your plan around relocating to the area.
You will need to be entitled to work in NZ as this role is NOT open to applicants requiring New Zealand Immigration sponsorship. No international applicants.
No recruitment agencies please.
Applications will close by 16 November 2026 however may close earlier if the right candidate is identified before this date and time.
Please note: Only candidates that meet the above criteria and have been shortlisted for an interview will be contacted.
To find out more, contact us at [email protected]