Showcase your customer service skills and play a key role in our operation. We are looking for an enthusiastic team player with extensive import freight experience to provide exceptional service to our customers. There is plenty of variety and you'll be supported by a great team who are passionate about providing first class service.
This is a busy role, working within a very experienced team and offers plenty of customer contact. You'll be managing your own portfolio of customers, so you must be well versed in Import Air, Sea (LCL and FCL) and have a proven track record of delivering exceptional customer service to key accounts. Your expertise will play a crucial role in managing our increasing customer volumes.
The Role:
Build and maintain strong customer relationships
Handle customer enquiries
Update rates, prepare and deliver quotes, manage invoicing and documentation
Order management - end to end process from quoting and booking with overseas agents and tracking shipments through to delivery
Customer reporting
Working closely with our customers to deliver the best shipping solutions
About you:
3+ years previous freight forwarding experience in key accounts order management in NZ
Sound knowledge of INCO terms, freight terminology and New Zealand sea and air services
Excellent customer service, problem solving and time management skills
Strong communication skills (both written and verbal)
Computer literate with accurate keyboard skills. Cargowise experience an advantage.
Ability to work to deadlines with resilience to work peaks
Positive attitude and a sense of humour