Job summary
This role is challenging and fast paced. It is also a great opportunity for someone looking to make a positive impact for patients.
We are recruiting two positions, one full time role of 37.5 hours and one part time role of 30 hours based at Canford House or Poole Hospital.
Base Location: University Hospitals Dorset - Canford House and Poole Hospital
Interview: 25th November
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Details
- Date posted: 28 October 2026
- Closing date: 13 November 2026
- Pay scheme: Agenda for change
- Band: Band 4
- Salary: £28,392 to £31,157 a year pa pr
- Contract: Permanent
- Working pattern: Full-time, Part-time
- Reference number: 153-CO06384-C
- Job locations: University Hospitals Dorset - Poole/Canford House, Longfleet Road, Poole, Dorset, BH7 7DW, United Kingdom
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications
Essential
- Educated to diploma level or equivalent qualification / experience / knowledge
- NVQ Level 3 in Customer Service / Management of Administration or equivalent knowledge base
Desirable
- ECDL or equivalent qualification
Experience
Essential
- Experience in customer service and administration duties
- Experience in the use of IT / computer skills
Desirable
- Experience of working in the NHS and / or dealing with customers /range of different people
Knowledge
Essential
- Knowledge of outpatient and waiting list targets, systems and procedures
- Understanding of budgets
Desirable
- Experience of workforce processes including recruitment, appraisal, disciplinary procedures and managing attendance
- Experience of working with patient tracking lists
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About us
UHD are investing,developingand transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or servicerelocatesas part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Employer details
- Employer name: University Hospitals Dorset NHS Foundation Trust
- Address: University Hospitals Dorset - Poole/Canford House, Longfleet Road, Poole, Dorset, BH7 7DW, United Kingdom
- Employer's website: https://www.uhd.nhs.uk/careers