SC Data Center is an affiliate company of Colony Brands, Inc., which is one of the world’s largest and most successful direct marketing catalog and e-Commerce companies. To support our growing business, we are seeking a self-motivated and organized Client Support Technician who has experience with troubleshooting client level hardware/software and experience with Microsoft and Apple software products. This position will be a great fit for someone with solid technical IT skills who enjoys helping others resolve their computer and technology issues.
What You’ll Do
Our Client Support Technicians are responsible for 2rd level support of client-level Windows and Apple hardware / software products. You will also be asked to be a resource for ticket escalation from our Help Desk related to set up, maintenance and support of corporate owned, client-level computer equipment installed and in-use within the Colony Brands Facilities.
Additional Job Responsibilities:
• Assembly and configuration of PC / MAC hardware
• Documentation and mentoring of the Help Desk
• Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
• Windows 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
• Apple OS Imaging and/or patching skills utilizing JAMF
• End User Support for Mobile Phones / Tablets via Microsoft Intune
• Virtualized Desktop Troubleshooting
• SCCM Client Troubleshooting
• Microsoft E-Mail and Office Support via Office 365
• Printer / Copier / Audio Visual Troubleshooting and Support
• Active Directory User Account / Group and Permission Support
What You’ll Do
Our Client Support Technicians are responsible for 2rd level support of client-level Windows and Apple hardware / software products. You will also be asked to be a resource for ticket escalation from our Help Desk related to set up, maintenance and support of corporate owned, client-level computer equipment installed and in-use within the Colony Brands Facilities.
Additional Job Responsibilities:
• Assembly and configuration of PC / MAC hardware
• Documentation and mentoring of the Help Desk
• Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
• Windows 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
• Apple OS Imaging and/or patching skills utilizing JAMF
• End User Support for Mobile Phones / Tablets via Microsoft Intune
• Virtualized Desktop Troubleshooting
• SCCM Client Troubleshooting
• Microsoft E-Mail and Office Support via Office 365
• Printer / Copier / Audio Visual Troubleshooting and Support
• Active Directory User Account / Group and Permission Support