Job Description

As a Tier 1 NOC Engineer, you will be the first line of defence for our managed network services. The main responsibility will be identifying, diagnosing, managing and resolving incidents, minimising the impact of any network outage and customer downtime.
We are looking for a candidate who is genuinely passionate and eager to build a career within Network Operations. This is an excellent opportunity for someone who is motivated to learn on the job, develop their technical skills, and grow within a supportive team environment.
Above all, we are seeking someone with the right attitude — a proactive, positive, and can-do mindset. The ideal candidate will be curious, resilient when facing challenges, and willing to take ownership of their development. A strong work ethic, reliability, and a commitment to delivering high-quality service are essential to success in this role.

Job Requirements
Technical Requirements Networking Fundamentals: A solid understanding of the OSI model, TCP/IP, DNS, and DHCP.
Carrier Knowledge: Proven experience troubleshooting UK broadband and leased line products (FTTC/FTTP/Ethernet).
Vendor Exposure: Hands-on experience (or certification) with at least one of the following:
Juniper (Junos OS)
Fortinet (FortiOS/FortiGate)
MikroTik (RouterOS)
Protocols: Basic understanding of BGP, OSPF, and VPN (IPsec/SSL) tunnels.
SD-WAN/MPLS: Familiarity with wide-area network architectures and how they differ from standard DIA (Direct Internet Access).
Preferred Qualifications: CCNA, JNCIA, or NSE 4 certifications.
Previous experience in a 24/7 NOC environment.
Experience with ticketing systems

Job Responsibilities
Monitor customer networks and managed services using NOC monitoring platforms, identifying, and responding to service-impacting alerts.
Manage incidents from initial detection through to resolution, ensuring SLA compliance and customer satisfaction.
Perform first-line troubleshooting of LAN, WAN, Internet, MPLS, SD-WAN, VPN, and wireless network services.
Carry out initial diagnostics and approved configuration changes on network devices, including Juniper, Fortinet, and MikroTik platforms.
Escalate incidents to internal support teams, vendors, and carriers, providing accurate diagnostics and supporting information.
Liaise with network providers and third parties to coordinate fault investigation and service restoration.
Maintain accurate ticket records, technical documentation, and customer communications throughout the incident lifecycle.
Support Major Incident activities, planned maintenance, and approved network changes as required.
Work in accordance with ITIL-based Incident, Request, Change, and Problem Management processes.
Identify recurring issues and contribute to continuous service improvement and operational excellence initiatives.

Desirable skills: Strong Communication Skills
Problem-Solving Mindset
Customer Focus
Time Management & Prioritisation
Attention to Detail

Job Benefits
We’re passionate about transforming the world of telecoms and empowering people to grow with us.
Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career.
Proud Supporter of the Armed Forces Community
Employer Recognition
Real Living Wage Employer
Work Placement & Apprenticeship Programmes
Corporate Social Responsibility
You'll get: Pension Scheme
Life Assurance
Private Health Insurance
Financial and Wellbeing Support
Wellbeing Support Programme (EAP)
25 Days Annual Leave + Holiday Buy and Roll Over Scheme
Social Engagement and Office Activities