Job summary

The Senior Administrator will provide comprehensive administrative, governance and coordination support across the Patient Experience Directorate, which includes Complaints and PALS, Patient Experience and Health Equity, ensuring the efficient operation of directorate-wide services, programmes and projects.

The post holder will support the delivery of strategic and operational priorities by coordinating meetings, governance processes, reporting arrangements, communications and business administration activities across the Directorate.

Main duties of the job

Working closely with senior managers and directorate teams, the post holder will act as a central point of contact, supporting patient experience, participation and co-production, involvement, engagement and feedback functions. They will ensure systems and processes are effective, maintain accurate records and reports, and contribute to service improvement initiatives that support high-quality, inclusive services for service users, carers and communities.

The role also provides coordination and support for designated administrative staff, helping to ensure consistent administrative standards, effective workload management and the smooth running of directorate business.

Details

• Date posted: 27 October 2026
• Closing date: 08 November 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,392 to £31,157 a year gross per annum (pro rata)
• Contract: Permanent
• Working pattern: Full-time, Part-time, Job share
• Reference number: 246-COR8247824-A
• Job locations: County Hall, Martineau Lane, Norwich, NR1 2DH, United Kingdom

Job description

Job responsibilities

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

For further information regarding this role, please see job description and person specification attached.

Person Specification

Qualifications

Essential

• Pitman / RSA III Typing / Word Processing Diploma / equivalent secretarial experience Advanced Level NVQ 2 Customer Services NVQ 3 Business Administration or equivalent

Desirable

• Shorthand ECDL IPM CareFirst

Experience

Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
• Working under pressure Working on own initiative without supervision.
• Ability to work with senior members of staff across a large organisation.
• Experience of working at PA level

Desirable

• Day to day line management

Knowledge

Essential

• Maintaining administrative / secretarial systems

Desirable

• Knowledge of NHS policy / procedures.
• Establishing / reviewing administrative systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

About us

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Employer details

• Employer name: Norfolk & Suffolk Foundation NHS Trust
• Address: County Hall, Martineau Lane, Norwich, NR1 2DH, United Kingdom
• Employer's website: https://www.nsft.nhs.uk/Pages/Home.aspx