Ready for your next adventure?
What if your next career move came with a change of scenery?
We’re looking for an experienced leader to join our Queenstown team as Branch Supervisor. This is your opportunity to lead a key Travvia branch, develop your leadership career, and live in one of New Zealand’s most breathtaking destinations.
Imagine finishing your workday surrounded by world-class hiking, skiing, mountain biking, lakes, wineries, and some of the country’s most spectacular scenery. Queenstown offers an incredible lifestyle, and the chance to make a real impact as part of our JUCY and Star RV brands.
Why this opportunity?
This is more than a supervisor role. It’s an opportunity to lead a customer focused operation, inspire a talented team, improve how we work, and create memorable experiences for our customers every day.
As Branch Supervisor, you’ll work closely with the Branch Manager to deliver strong operational performance, exceptional customer service, and a positive team culture. You’ll have the opportunity to influence business outcomes, develop your people leadership capability, and play an important role in keeping our customers’ adventures moving.
Your journey with us
Lead and inspire your team
You’ll create a high-performing, customer-focused team environment by coaching, mentoring, and empowering your people to succeed. You’ll support recruitment, performance conversations, rostering, and day-to-day team operations while building a culture where everyone can do their best work.
Deliver exceptional customer experiences
You’ll ensure every customer interaction reflects our commitment to memorable experiences. From resolving challenges to improving processes, you’ll help create seamless journeys for our customers from booking through to return.
Drive branch performance
You’ll oversee daily branch operations, including fleet availability, vehicle coordination, maintenance priorities, compliance, and reporting. You’ll identify opportunities to improve efficiency, increase productivity, and support commercial success.
Champion continuous improvement
You’ll be encouraged to challenge the status quo, simplify processes, and bring ideas that make our business better. We’re always asking: “How much better can it be?”
What you’ll bring
You’re a natural leader who enjoys bringing out the best in others. You’ll have experience leading teams in a fast-paced operational or customer-focused environment and the confidence to balance people leadership with commercial outcomes.
You’ll bring:
- Proven experience leading and developing high-performing teams.
- A strong customer service mindset and passion for creating great experiences.
- Experience managing day-to-day operations and improving processes.
- Strong problem-solving skills and the ability to make decisions under pressure.
- Excellent communication and stakeholder management skills.
- A proactive approach with strong organisation and attention to detail.
- Experience in fleet, automotive, rental, tourism, or similar industries is advantageous.
Why you’ll love rolling with us
At Travvia, we believe the best journeys are created by great people. You’ll join a fun, inclusive, and values-driven team where your ideas are welcomed and your contribution is recognised.
You’ll enjoy:
- Five days of free van hire every year for your own adventures.
- Exclusive discounts for family and friends.
- Flexible working options and the opportunity to make the role your own.
- A supportive environment focused on learning, growth, and development.
- The chance to work with iconic travel brands including JUCY and Star RV.
If you’re ready to take the next step in your leadership journey and experience the lifestyle Queenstown has to offer, we’d love to hear from you.