Exceptional hospitality doesn't stop when the sun goes down.
Located in the heart of Queenstown, The Spire Hotel is a luxury boutique hotel where thoughtful details, genuine hospitality and personalised service come together to create exceptional guest experiences.
Our hospitality collection also includes No.5 Church Lane, offering refined dining in elegant surroundings, and Pacific Jemm, our luxury yacht providing exclusive experiences on Lake Wakatipu.
We are looking for a reliable, detail-oriented and personable Night Auditor to join our team on a casual basis, working overnight shifts from 10:00pm to 7:00am.
The opportunity
As Night Auditor, you'll take responsibility for the smooth operation of the hotel overnight, ensuring our guests continue to receive the personalised and attentive service The Spire is known for.
You'll be the main point of contact for our guests during the night, balancing front desk responsibilities and guest requests with financial administration, reporting and overnight security.
From completing daily financial reconciliations across our venues to ensuring guests feel welcomed, comfortable and well looked after, you'll play an important role in maintaining the high standards of our operation.
Why work with us?
The opportunity to work within a leading five-star boutique hotel.
Competitive remuneration.
A professional, welcoming and rewarding team environment.
Exposure to a unique collection of luxury hospitality experiences.
Opportunities for ongoing development and career progression.
Your responsibilities will include:
Managing the hotel front desk and confidently handling overnight guest enquiries, phone calls and email correspondence.
Delivering personalised, attentive guest service and ensuring guests' needs are taken care of throughout the night.
Completing nightly audits, including rate checks, financial reconciliations and balancing accounts across The Spire and our associated venues.
Reviewing daily transactions, payments and revenue to ensure accuracy and identifying any discrepancies.
Preparing and distributing daily financial reports and relevant operational handover notes.
Coordinating late arrivals, early departures and overnight guest requests.
Liaising with hotel management and relevant departments regarding guest movements, bookings and operational matters.
Maintaining overnight security, conducting regular checks and responding appropriately to any incidents or emergencies.
Assisting with room service deliveries and other guest requirements as needed.
Completing general overnight duties and light cleaning as required.
Complying with all health and safety procedures to ensure the safety and wellbeing of guests and team members.
The successful applicant will:
Have previous experience in hotel reception, night audit or a similar customer service or financial administration role.
Ideally have experience with hotel property management systems and hotel accounting procedures.
Have strong numerical skills and excellent attention to detail.
Be confident completing financial reconciliations and identifying discrepancies.
Be comfortable working independently and making sound decisions overnight.
Have a warm, professional and approachable manner with a genuine passion for hospitality.
Possess excellent communication and problem-solving skills.
Be reliable, organised and able to remain calm when managing unexpected situations.
Have flexibility to work overnight shifts as required.
A current First Aid Certificate and a full driver's licence would be advantageous.
Applicants must have the right to work in New Zealand.
Join our team
If you're someone who takes pride in delivering exceptional service, enjoys working independently and understands that the finer details make all the difference, we'd love to hear from you.
Be part of a team where exceptional hospitality is personal, day and night.
Find out more about us at www.imperiumcollection.com.
Please apply via SEEK with your CV and cover letter.