Job Title: General Manager

Location: Maitama, Abuja

Property Portfolio: High-End Residential Properties (Luxury Expatriate Apartments)

Reporting Line: Managing Director / Chief Executive Officer

Employment Type: Full-Time (Onsite)

Remuneration: Strongly Competitive (Commensurate with experience and competence; performance-based review every 3 months)

Job Summary

The General Manager will oversee the complete day-to-day operations, business performance, administration, and facility management of two high-end luxury residential properties in Maitama, Abuja. Reporting directly to the Managing Director/CEO, the ideal candidate will bridge technical building expertise with executive hospitality standards, ensuring seamless facility upkeep, financial accountability, team leadership, and premium service delivery for expatriate residents.

Key Responsibilities

1. Operational & Executive Management

Oversee all day-to-day business and property operations on behalf of the Managing Director.
Drive key company objectives relating to profitability, operational excellence, and high client satisfaction.
Represent the Managing Director in strategic meetings and engagements as assigned.
Provide comprehensive regular reporting to executive management on business activities and operational metrics.
Ensure business targets are delivered on time, within budget, and to the highest quality standards.
Follow up on all delegated assignments and projects to guarantee completion.

2. Facility Management & Technical Maintenance

Proactively identify, document, and promptly resolve all routine and emergency maintenance needs across facilities.
Oversee building technology, HVAC, power, plumbing, security systems, and structural maintenance.
Source vendors, negotiate service contract bills, and directly supervise contractor performance and deliverables.
Ensure all resident/tenant inquiries, complaints, and service requests are resolved within agreed Turnaround Times (TAT).

3. Financial Management & Administration

Manage facility petty cash, expense disbursements, and operational budget accountability.
Ensure cost-effective vendor management, procurement efficiency, and transparent record-keeping.

4. Human Resources & Team Leadership

Manage, lead, and mentor the operational and facility maintenance teams.
Oversee recruitment, salary administration, performance appraisals, discipline, and staff welfare.
Identify team skills gaps and drive ongoing training and staff development initiatives.
Monitor team workload, performance, and operational safety standards.