Description

Essential Functions  

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Homelands, and live the mission of always providing exceptional service
• Ability to learn and put into practice food and beverage sanitation, guest service, cash control policies, practices, and protocols
• Work with personal computers, point of sale systems, food holding and production systems, kitchen equipment, safety equipment, etc.
• Work effectively with peers, team members, and regulatory agency personnel
• Open and/or close the snack bar in accordance with operating procedures, safety and sanitation regulations and cash control policies and procedures
• Demonstrate an upbeat and outgoing demeanor while on duty, remembering the customer is always right, and complying with reasonable requests with a smile, without challenging the request
• Prepare, dish up and serve food menu items offered at the snack bar according to established recipes and procedures, serving hot food hot and cold food cold, with appropriate condiments, napkins, and other standard products to complete the order, ensuring complete customer (guest & team member) satisfaction
• Quickly clear dirty table settings and prepare table for next customer, transporting all dirty tableware to dishwashing area for proper cleaning
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments

• Ensure compliance with all applicable regulations, laws, internal policies/procedures, and control protocols
• Effectively communicate with and provide guests with exceptional service, resolving guest service problems in accordance with authority
• Ensure appearance of Snack Bar is maintained in a clean and functional manner
• Perform other related duties as may be assigned by reporting supervisor, including cross training

• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

 

Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to meet the business needs of Apache Homelands - days, evenings, graveyards, holidays and/or weekends.  We are busiest during weekends and holidays, events and peak seasons as they occur.  There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times. 

 

 

 

 

Core Competencies

• Adhere to and act in accordance with all policies and procedures, and applicable federal, state and local regulations
• Maintain a neat, clean, and well-groomed appearance (specific standards may apply based on uniform requirements).  Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members

• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Ability to maintain a calm demeanor during stressful situations
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members

• Ability to operate various types of equipment used, for example personal computers, telephone, point of sale systems, food holding and production systems, kitchen equipment, safety equipment, etc.      

  

 

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

 

While performing job duties the team member may occasionally sit, and uses hands to finger, handle or feel, reach with hands and arms, and talk or hear. The team member may stand for prolonged periods, work in confined spaces and around temperature extremes, walk, climb, or balance, and stoop, kneel, crouch, or crawl.  The team member may occasionally lift up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

While performing job duties the team member is regularly exposed to risks associated with travel between areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate.

 

At a minimum, the selected candidate will be required to pass a background check and drug-screening test, obtain a New Mexico food handler permit, and should have the ability to become alcohol server certified

Qualifications

Minimum Qualifications

• High school diploma or GED certificate preferred
• Any combination of education, training or experience that provides the required knowledge, skills, and abilities to perform essential functions
• No prior experience required, but previous hospitality experience with proven outstanding customer service is preferred
• Strong written and oral communication skills, with the ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form