Formerly Fable Christchurch, Mövenpick Christchurch is embracing an exciting new identity while continuing our commitment to exceptional service and genuine hospitality. This is a unique opportunity to be part of a globally recognised brand and help shape the future of one of Christchurch's premier hotels. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Our people are what makes our business, and we put your well-being at the top of our priorities!
We think of ourselves as a family: a close group of individuals, hardworking, and protective of each other and we love what we do. We like to identify and celebrate our individual personalities and strengths and channel these towards delivering the most enjoyable experiences for our guests, thereby enhancing loyalties and nurturing relationships at a very unique and exciting time for our company.
The world is yours to explore, so join us today to start an adventure of a lifetime.
About the role
Centrally located in the heart of Christchurch CBD, Mövenpick Christchurch is looking for a Night Audit/Porter to assist with our guest services overnight.
You will be responsible for answering guest inquiries and assisting late check-in guests, after-hours in-room dining orders, and other housekeeping tasks for the night shift.
Key responsibilities:
Ensure an efficient and professional reception experience for guests during night shifts
Assist with reception duties, including answering phone calls
Perform and assist Night Audit operations
General public area cleaning and, more specifically, Body Corporate areas including carpark and stairwells
Assist with late in-room dining order delivery.
Assist with valet parking operations
Handle guest complaints efficiently & effectively
Ensure that the Night Manager on duty is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate and maintain high level of customer service
Follow company brand standards
Requirements and Skills:
The ability to work night shifts, generally from 11pm to 7.30am, rotating 7 days a week.
First Aid Training Certificate is advantageous
A positive, reliable, charismatic and can-do attitude
Excellent communication skills
Outstanding attention to detail and accuracy
Calm, efficient, and excellent problem-solving skills
Ability to multi-task
Current eligibility to work in New Zealand
NZ Full Driving Licence preferred
What we offer at Mövenpick Christchurch:
Paid Birthday Off
Endless career and growth opportunities in a large multi-brand hotel portfolio
Fantastic rewards and recognition initiatives
Flexible schedule to suit your lifestyle
Free access to hundreds of online Hospitality courses
A variety of amazing corporate discounts
Sound like a good fit? We’d love to talk to you!
To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.