About the Role 

We’re on the hunt for a customer-obsessed, solutions-driven Customer Advocate to join our high-performing team. 

This is more than just a call centre role — you’ll be the frontline champion for our customers across the Group, owning every interaction from start to finish and making a real impact on customer experience, retention, and growth. 

If you thrive in a fast-paced environment, love solving problems, and take pride in getting it right the first time, we want to hear from you. 

Why Join Tennex Group? 

We are part of a growing healthcare-focused group, delivering solutions across Biosecurity, Hospital, Primary Care, Aged Care, and Allied Health sectors. 

With a strong reputation, diverse product portfolio, and ambitious growth plans, we offer a fast-paced, evolving environment where high performers are supported, trusted, and rewarded. 

• Be part of a growing, national group with multiple brands and opportunities  

• Work in a team that values accountability, collaboration, and continuous improvement  

• Play a key role in shaping the customer experience across the Group  

• Supportive environment with real career development pathways  

What You’ll Be Doing 

Customer Service & First Time Resolution (FTR) 

• Be the first point of contact for customers via phone, email, and other channels  

• Take full ownership of enquiries — from first contact through to resolution  

• Deliver first-time resolution wherever possible by getting to the root cause  

• Keep customers informed with clear updates, timelines, and next steps  

• Handle all interactions with professionalism, empathy, and a solutions mindset  

• Identify recurring issues and proactively suggest improvements  

Customer Retention & Growth 

• Build strong relationships that drive loyalty and long-term value  

• Spot opportunities to add value through cross-sell and upsell (where relevant)  

Service Coordination & Problem Solving 

• Work closely with internal teams to resolve issues quickly and effectively  

• Ensure all requests are logged, tracked, and completed within SLA timeframes  

• Take accountability for following things through and removing roadblocks  

Systems & Workflow Management 

• Maintain accurate, up-to-date customer records  

• Manage shared inboxes and workflows so nothing falls through the cracks  

• Prioritise work effectively based on urgency and service levels  

• Look for ways to improve processes, reduce errors, and increase efficiency  
  

What We’re Looking For 

• Experience in a call centre, customer service, or contact centre environment  

• A natural problem solver who takes ownership and follows through  

• Strong communication skills — you know how to listen, empathise, and act  

• Ability to multitask and prioritise in a fast-paced setting  

• A team player who collaborates well across different functions  

• Confidence using systems, CRMs, and shared inbox environments  

• A customer-first mindset with a drive to deliver great outcomes   

• We operate primarily in a work-from-office (WFO) environment, with flexibility offered where business needs allow.

• Experience with Zendesk or similar platforms is advantageous, but not essential.

Ready to Apply? 

If you’re ready to take the next step in your customer experience career, apply now with your CV. Pre-employment checks, including references, a criminal background check and the legal right to work in NZ indefinitely.