About us
Good Honest Products is an established wholesale artisan bakery with a reputation for outstanding products and service. We are proud of our status as a preferred supplier of fresh goods to the best café and hospitality operators in wider Christchurch, while our frozen products reach the length and breadth of New Zealand through our food service distribution partners.
About the role
Good Honest Products is seeking a reliable, organised, and detail-oriented Customer Service Coordinator to join our team. In this pivotal role, you will ensure our customers receive efficient and effective service while supporting our internal production and office workflows. The hours are Monday to Friday, 7:00 am – 3:30 pm.
Key responsibilities
Order processing: Process and manage all incoming orders and organise freight. This will also include completing end of day processing reconciliation to ensure there are no missed orders.
Issue resolution: Manage daily customer issues, complaints, and credits promptly and professionally.
Credit holds: Checking in with accounts receivable when a client’s order is blocked due to overdue payments, helping to find a resolution so shipment can resume.
Inventory: Maintaining stock levels and ensuring quantities being held are accurate at all times. Communicate any required changes with team leaders and expedite any perceived shortages.
Cross-department coordination: Manage transfers to and from the third-party logistics provider.
Managing order errors: Working directly with staff to resolve picking errors, short-shipped items, or damaged stock reported by a customer.
Outbound prospecting: Reaching out to potential and existing clients to see if interest is there or further assistance is required.
Sales alignment: Provide support to the Sales team as required to help look after our clients.
Reception/Front desk management: fielding phone enquiries, greeting guests and visiting sales representatives, operating the Eftpos terminal for occasional door sales and issuing tax invoices or receipts.
Office maintenance: ensure all office supplies/stationery are kept fully stocked and the photocopier and label printers are maintained and serviced accordingly.
Visitor sign-in and compliance: Managing sign-in log and ensuring external guests follow health, safety, and hygiene protocols.
Office Manager support: provide any administrative support as required.
General Duties & Expectations
Punctuality & Reliability: Be punctual and work the hours and times specified.
Prioritisation: Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
Culture & Communication: Support and help develop a positive workplace culture while demonstrating excellent interpersonal communication skills.
Business Care: Responsibly manage all business resources, comply with all employment obligations, and serve the business in good faith to promote its best interests.
Health & Safety: Demonstrate through your own actions a strong commitment to Health and Safety at work when undertaking tasks or observing others.
Skills and Experience Required
Experience: Proven adaptability and experience in a fast-paced customer service, order entry, or office administration role.
Attributes: Strong organisational skills, high attention to detail, and the ability to communicate clearly across different teams.
Quick to Learn: You will be using a bespoke food-service software system (Global Bake), so the ability to pick up new programs quickly will be ideal.
Short-term commencement: It would be advantageous to have a short lead-time for starting.