Technical Services Engineer
About Aliva
Aliva is dedicated to providing top-tier IT solutions to our diverse client base including engineering, construction, mining, and Agtech companies across Queensland.
Our team of experts is committed to excellence, innovation, and customer satisfaction. We believe in investing in our people and fostering a collaborative, inclusive work culture to deliver the best outcomes to our customers.
About the role
We are seeking an experienced and motivated Technical Engineer to join our office-based Helpdesk team in Milton QLD. The ideal candidate will have experience working in a Managed Service Provider (MSP) environment, with proven capability across both on-premises and cloud technologies, and a solid understanding of base networking concepts. This role requires strong written and verbal communication skills and the ability to work collaboratively within a dynamic team.
Key responsibilities
Provide technical support for hardware, software, and network-related issues to Aliva's Managed Services Customers
Maintain a strong focus on customer service and satisfaction
Assist with the installation, configuration, and maintenance of computer systems, printers, and other peripherals
Manage and support user accounts, permissions, and access rights in various systems
Work with Active Directory, Microsoft 365, and other common enterprise IT systems
Troubleshoot and resolve customer backup failures
Attend on-site visits to scope customers' physical design requirements
Action assigned minor works and project tickets, either on-site or remotely as required
Participate in internal IT projects and initiatives, contributing to continuous improvement of IT services
Suggest and implement enhancements to improve system reliability, security, and performance
About you
Proven technical experience in a similar IT support or engineering role
Minimum of 1-2 years of technical IT support experience
Microsoft or CompTIA Certifications highly regarded
ITIL Certification or equivalent highly regarded
Strong expertise in M365 Cloud platforms including SharePoint, InTune, and Teams
Understanding of security principles including ISO 27001
Excellent communication and collaboration skills
Root cause analysis and mentoring skills
Ability to thrive in a fast-paced, innovative environment
Experience working in a Managed Service Provider environment is highly desirable
Current Australian Driver's Licence
Valid work rights in Australia (including work visa)