Set to become Marriott Rotorua in 2027, Arawa Park Hotel Rotorua offers a unique opportunity to be part of an exciting transformation. Ideally located near Rotorua's iconic attractions, the hotel offers a welcoming experience with spacious accommodation, exceptional service, and easy access to the region's renowned cultural and geothermal wonders.
We offer a welcoming and supportive environment where passionate hospitality professionals can grow, develop, and thrive. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!
The world is yours to explore, so join us today to start an adventure of a lifetime!
About the Role
Located in the heart of Rotorua, Arawa Park Hotel Rotorua is seeking an experienced Duty Manager to oversee o oversee the day-to-day operations of the hotel and ensure exceptional guest experiences at every touchpoint.
Reporting to the Front Office Manager, you will lead operational teams across the property, support front office functions, coordinate with departments including Housekeeping, Food & Beverage, and Maintenance, and act as the Manager on Duty during your rostered shifts. This hands-on role requires strong leadership, sound decision-making, and a passion for delivering outstanding customer service.
Responsibilities include:
Overseeing the day-to-day operation of the hotel to ensure exceptional service delivery.
Leading, coaching, and supporting team members across Front Office and hotel operations.
Managing guest enquiries, complaints, and escalated issues with professionalism and care.
Coordinating closely with Housekeeping, Food & Beverage, Maintenance, and other departments.
Ensuring compliance with company policies, health and safety procedures, and operational standards.
Monitoring daily operations and supporting occupancy and service performance goals.
Conducting shift handovers, preparing reports, and maintaining operational records.
Assisting with staff training, performance management, and team development.
Acting as the Manager on Duty and responding effectively to operational challenges and emergencies.
Skills and Requirements:
Previous experience as a Duty Manager, Assistant Manager, Front Office Supervisor, or similar leadership role within the hospitality industry.
Strong leadership skills with the ability to motivate and develop a high-performing team.
Outstanding customer service and communication skills.
Proven ability to remain calm and make sound decisions in a busy environment.
Strong organisational, problem-solving, and time-management skills.
Experience using Property Management Systems (PMS) and Microsoft Office applications.
Sound understanding of hotel operations and guest service excellence.
A professional, positive, and hands-on approach to leadership.
Ability to lead teams through change and operational transitions.
Flexible to work rostered shifts across all 7 days a week, including morning, evening, weekends and public holidays
New Zealand Citizenship, permanent residency or a current valid work visa is essential!
What we offer at Arawa Park Hotel Rotorua:
Paid Birthday Off
Endless career and growth opportunities
Fantastic rewards and recognition initiatives
Free access to hundreds of online Hospitality courses
A variety of amazing corporate discounts
Sound like a good fit? We’d love to talk to you!
To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.