Job Purpose
To provide PMO governance and operational coordination for the IT Compliance and ServiceNow GRC/IRM vertical by enabling structured planning, accurate reporting, risk and issue visibility, timely stakeholder follow-up, audit readiness, and closure of compliance actions and platform initiatives.

Duties and Responsibilities
Own and maintain the integrated PMO plan for IT Compliance and ServiceNow GRC/IRM initiatives, including milestones, deliverables, dependencies, risks, issues, decisions and action items.

• Prepare weekly and monthly governance dashboards, MIS, management presentations and executive summaries covering project status, compliance posture, control performance, audit observations, remediation progress and overdue actions.
• Coordinate governance forums with IT Compliance, risk, audit, information security, ServiceNow platform, business and technology teams; prepare agendas and minutes and track decisions and actions to closure.
• Monitor policy, control, risk, issue, exception, evidence and remediation records in ServiceNow GRC/IRM and follow up with accountable owners to maintain completeness, accuracy and timeliness.
• Support internal audits, external audits, regulatory reviews and control assessments by coordinating evidence requests, validating submission status and maintaining audit-ready documentation and traceability.
• Track ServiceNow GRC enhancements, defects, change requests, UAT, releases and production issues; coordinate priorities, dependencies and closure with functional, technical and support teams.
• Identify schedule slippages, recurring gaps, data-quality concerns and unresolved dependencies; escalate them through the defined governance mechanism with clear impact and required decisions.
• Drive standardization and continuous improvement of PMO and compliance processes, trackers, reports, dashboards and workflow automation while ensuring adherence to change and governance requirements.

Key Decisions / Dimensions
Determine the appropriate governance tracker, reporting format, review cadence and escalation route within approved PMO standards.

• Validate the completeness and consistency of status updates, evidence references, action plans and management reports before circulation.
• Prioritize follow-ups based on compliance impact, audit commitment, risk severity, ageing, dependency and target date.
• Recommend process, dashboard and workflow improvements to strengthen visibility, control and operational efficiency.
• Escalate material delays, control gaps, audit risks, data-quality concerns and unresolved cross-functional dependencies to the relevant lead.

Major Challenges
Consolidating accurate and timely information from multiple stakeholders, systems and compliance workstreams for management reporting.

• Maintaining alignment between business compliance requirements, ServiceNow GRC workflows, audit commitments and technology delivery timelines.
• Driving closure of overdue actions and remediation items where ownership, evidence, dependencies or priorities span multiple functions.
• Ensuring data quality, traceability and audit readiness across policies, controls, risks, issues, exceptions and remediation records.
• Balancing recurring governance activities with enhancement delivery, UAT, release coordination and production issue follow-up.

Required Qualifications and Experience
Educational Qualifications: Graduate degree in Engineering, Computer Science, Information Technology, Information Systems, Business Administration or equivalent. PMP, PRINCE2, ITIL, ISO 27001, CISA, CRISC or ServiceNow GRC/IRM certification will be an added advantage.
Experience: 4-7 years of relevant experience in PMO, IT compliance, IT governance, risk management, audit coordination or ServiceNow GRC/IRM. Experience in a regulated enterprise environment will be preferred.
Core Functional / Technical Skills: PMO governance, project and action tracking, risk and issue management, audit and evidence coordination, control and remediation tracking, ServiceNow GRC/IRM concepts, dashboards and MIS, advanced Microsoft Excel and PowerPoint, and working knowledge of reporting and data analysis.
Additional Skills: Understanding of ITGC, policy and compliance management, control testing, issue and exception management, third-party risk, regulatory compliance, UAT, release/change coordination and ServiceNow reports and dashboards. Basic knowledge of Power BI, Visio or automation tools will be an added advantage.
Behavioral Competencies: Strong ownership and follow-through, structured analytical thinking, attention to detail, stakeholder management, clear written and verbal communication, ability to manage competing priorities, professional judgement, collaboration, problem solving and timely escalation.