Customer Care & Claims Consultant
Location: Onehunga (On-site)
Hours: Full-time, Monday–Friday 8:00am–5:30pm + Saturday roster
Salary: $27–$30 per hour (depending on experience)
About the Company
2 Cheap Cars Ltd is one of the largest used vehicle retailers in NZ with 13 dealerships across the country. We pride ourselves in delivering quality service without compromising on price and always strive to give our customers the best experience possible. We are a NZ listed business that is going through an exciting growth phase. We have ambitious goals and are on the lookout for individuals that have the same vision.
About the Role
As a Customer Care & Claims Consultant, you will play a key role in delivering outstanding customer experiences across multiple communication channels. You will be responsible for managing customer inquiries and claims, resolving issues efficiently, and working closely with internal teams and suppliers to ensure timely and fair outcomes.
This is a hands-on, customer-facing role based on-site in Onehunga, ideal for someone who thrives in a fast-paced environment and takes pride in delivering genuine, high-quality service. We are especially keen to hear from Service Advisors looking for a new challenge.
Key Responsibilities
Deliver a high standard of customer service while supporting business outcomes
Manage customer claims and inquiries in a timely and professional manner
Meet with customers face-to-face when vehicles are brought in for assessment or repair
Accurately assess claims and clearly communicate next steps and outcomes
Manage the end-to-end claims process in line with the Consumer Guarantees Act and Fair Trading Act
Liaise with approved suppliers to ensure company processes are followed
Proactively manage customer expectations and minimise escalations
Ensure claims are settled promptly once all required information is received
Provide daily and weekly claims reporting and feedback to management
About You
Required Skills and Experience
Minimum 2 years’ experience in a claims or customer service environment
Friendly, approachable, and customer-focused attitude
Exceptional written and verbal communication skills
Professional telephone manner
Proven ability to succeed in a fast-paced, high-volume environment
Strong attention to detail with a positive and solution-focused mindset
Resilient, adaptable, and able to perform well under pressure
Confident handling difficult or upset customers via phone, email, and in person
Availability to work full-time on-site (Monday–Friday plus rostered Saturdays)
Desirable
Knowledge of vehicles or automotive parts
Previous claims-handling experience
General geographical knowledge of New Zealand
What we Offer
Competitive hourly rate based on experience
The opportunity to grow with a forward-thinking, publicly listed New Zealand company
A role where your contribution directly impacts customer satisfaction and business success
Applicants must have the legal right to work in New Zealand on a permanent basis and hold a valid New Zealand Driver's Licence.