About the role
Top Flyte Stairs manufactures timber staircases for the New Zealand construction industry. We're looking for an experienced, organised Office Administrator to help keep customer enquiries, quotes and orders moving smoothly. You'll work closely with our office and factory teams, ensuring information is accurate, customers receive timely responses and orders are ready for production and dispatch. This role requires previous experience in the duties below. You'll need to be comfortable working with numbers, reading plans, managing competing priorities and following tasks through to completion.
Key responsibilities
- Handle incoming calls, assist customers and direct enquiries to the right team member
- Contact customers about outstanding quotes, record feedback and keep follow-up actions up to date
- Prepare accurate estimates and quotations using customer requirements, plans and company pricing
- Read building plans and technical drawings to identify requirements, measurements and quantities for quoting
- Enter and check orders, confirm details and provide accurate information to the production team
- Arrange freight bookings, prepare dispatch documentation and coordinate deliveries with the factory and freight providers
- Prepare and issue accurate invoices, checking them against orders and agreed pricing
- Maintain organised customer, quote, order and project records, including current plan revisions
- Monitor incoming enquiries, prioritise responses and ensure outstanding actions are followed through
About you
- Previous experience across office administration, customer service, quoting, order processing and invoicing
- Practical experience with estimating and plan take-offs, including the ability to read and understand building plans and technical drawings
- Experience coordinating freight bookings and dispatch documentation
- Strong numerical skills and attention to detail when checking prices, quantities and order information
- Confidence using email, spreadsheets, and quoting, order-processing or accounting systems
- A professional phone manner and clear written communication
- The ability to prioritise a busy inbox and manage several jobs at different stages
- A proactive approach to following up customers, resolving queries and keeping accurate records
- Reliability, ownership of your work and a willingness to support the wider team
- Experience in construction, joinery, building supplies or manufacturing would be highly valued
Benefits
- Varied work across customer service, estimating, sales support and administration
- Close involvement with both the office and factory teams
- The opportunity to use your experience to improve how enquiries and orders are managed
- Training in Top Flyte's products, systems and processes
About us
Top Flyte Stairs manufactures timber staircases for the New Zealand construction industry.