In this individual contributor role, you will own a product portfolio and partner cross functionally to strategize and deliver projects and initiatives that drive a world class customer experience. You will build new applications or features used by customers and Retail Contact Center (RCC) Specialists. You will develop a deep understanding of the customer online journey and RCC community experience to design and analyze solutions and processes, including Generative AI and LLM capabilities. You will turn these concepts into reality by collaborating across project management, engineering, AIML, design, and operational teams.

Minimum Qualifications

7+ years of professional experience in Product Management for e-commerce or a consumer digital product development
Record of leading complex technical projects with direct ownership of a product portfolio
Demonstrated ability to communicate effectively and influence at all levels of an organization
Experience in leveraging data and insights to deliver customer-facing digital products and capabilities globally
BA/BS degree or 11+ years professional experience in a directly relatable role

Preferred Qualifications

Experience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes
Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall)
Understanding of and application of AI within a contact center environment
Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter
Demonstrated experience being an interface between business and technical teams.
Experience in one or more of the following: UI/UX design, macOS experience, and experience with User Acceptance Testing (UAT)
BA/BS in Computer Science or a technical degree