Key Responsibilities.

1. Contact customers through calls and field visit for timely collection of overdue EMIs.

2. Follow up on assigned delinquent account  and ensure regularization of overdue accounts.

3. Understand customer's payment issues and provide appropriate repayment solution as per company policy.

4. Maintain regular contact with customers and ensure timely payment commitment and fulfilled.

5. Maintain accurate records of customer interactions, payment commitments and collection status.

6. Achieve monthly collection and recovery targets as assigned by the reporting manager.