EverHelp is a team of professionals developing outsourcing support services for products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement

We're against war and unjustified aggression,
We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
We provided the team with charging stations,
We continue to work together for the future of Ukraine.

We are looking for a Customer Support Representative (English Desk) to join our team and provide high-quality support for an international consumer technology business. In this role, you will help customers resolve their inquiries, deliver a positive customer experience, and collaborate with different teams to find effective solutions.

Your future responsibilities include

Handling customer inquiries through chats, support tickets, and outbound calls in a professional and empathetic manner;
Investigating customer issues and providing accurate, timely, and effective solutions;
Performing back-office tasks and maintaining accurate customer records and case documentation;
Collaborating with internal teams and other departments to resolve complex customer requests;
Managing multiple tasks and customer conversations while maintaining high service quality;
Learning and applying company policies, procedures, and relevant consumer regulations.
Location - Ukraine

Needed experience & skills:
Preferably 6+ months of experience in Customer Support (motivated candidates without prior experience are also welcome);
Advanced English proficiency: C1 written and B2+ spoken;
Strong problem-solving, critical thinking, and decision-making skills;
Genuine empathy, a customer-oriented mindset, and a willingness to help;
Excellent written communication skills with the ability to provide clear, structured responses;
Ability to multitask, prioritize tasks, and remain composed under pressure;
Strong attention to detail, ownership, and accountability;
Team-oriented attitude, adaptability, and eagerness to learn.

Nice to have skills

Experience handling multiple chats or support tickets simultaneously;
Knowledge of additional European languages;
Experience supporting international customers or working with complex products and services.

Work with EverHelp is about

Opportunity to join a Ukrainian company and support the Ukrainian economy;
20 paid vacation days and 10 paid health days for mental and physical recovery;
Annual salary reviews;
Systematic learning & development within a team and on an individual level.
A team of professionals ready for knowledge sharing, internal professional communities, and team buildings;
Corporate discounts on gym memberships and various services, including medical services, language schools, etc.