Who We Are:
At Novelli, we create and deliver retail-ready product programs for major brands and retailers around the world! Headquartered in New Zealand, our team works across the United States, Australia, New Zealand, China and the Philippines to bring ideas to life through product development, sourcing, design, production and delivery. We are practical, relationship-first, and obsessive about quality, timelines, clear communication and getting the details right. Our vision is simple: to become the world's most loved creative merchandise agency!
About the Role:
We are looking for an energetic, organized, and curious Junior Account Manager to join our New Zealand business!
This role is an opportunity for someone to learn our business from the ground up! For the first 6–12 months, the role will be focused heavily on learning Novelli's systems, customers, products and ways of working. This means getting close to the detail: briefing tasks into Wrike, keeping HubSpot accurate, following up internal teams, recording clear notes, supporting customer communication and helping projects move properly from concept through to delivery, and supporting the Key Account Manager and wider sales team.
Over time, this role is designed to grow into a stronger account management position with more client-facing sales responsibilities, which include: opening new doors, building relationships, identifying opportunities, creating a custom solution for customers, and presenting concepts and pricing to clients. You would work as the customer's key point of contact, and maintain positive relationships throughout the sales cycle!
Australian work rights are required for this position.
Who We're Looking For:
We are looking for someone who is ambitious, detail-focused, and serious about building a career in account management and sales!
The ideal candidate is:
Organized, tech savvy, and confident working with numbers
Curious about how products are made, priced, and delivered
Energized by a busy, international, creative business
Motivated by the opportunity to grow into more client-facing responsibility over time
A strong communicator, with both clear written and verbal communication skills
Possesses strong social skills with situational awareness
The ideal candidate has:
1–3 years' experience in account support, sales support, project coordination, customer service, merchandising, promotional products, packaging, consumer goods, operations or a similar commercial environment.
Minimum 6 months of customer-facing sales or account management experience required.
Experience in product development, merchandising, promotional products, toys, textiles, packaging, supply chain or retail product environments preferred
Experience with Microsoft 365 (additional experience with Wrike, Hubspot, and Canva is preferred, but not required)
Proficiency in HubSpot CRM system is specifically required.
Ability to understand cost, sell price, margin, quantity, budget, and timing
Strong follow-through and the ability to manage multiple priorities
Hours and Location:
The working location is office based
The working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday